Privacy Policy
CleenU respects the privacy of visitors and customers. This policy explains the information we collect or process through cleenu.com and how you can contact us or make a related request.
This policy applies to website visits, enquiry forms, and communications directly related to the website. Contracts, samples, technical information, and commercial documents for a specific project remain subject to the documents subsequently confirmed by both parties.
Information we may collect
When you contact us through a form, email, telephone, or another contact channel, we may receive the name, company details, contact information, product requirements, message, and attachments you choose to provide. Website operation may also generate processed technical and usage information, such as traffic source, pages viewed, device type, or approximate region.
Please avoid submitting trade secrets or other sensitive materials through a public website. If a project requires sharing such information, contact us first to confirm a suitable channel.
How we use information
We use enquiry information to reply and discuss cleaning product solutions, OEM/ODM customization, sample testing, packaging customization, production, or quotations. We do not sell your contact information.
We may also use processed website usage information to understand page performance, improve content and contact paths, and maintain normal website operation and security.
Third-party website analytics and session replay
The website may use a third-party website analytics service to measure processed traffic sources, pages viewed, time and scroll engagement, contact-entry clicks, knowledge-base searches, device type, and approximate region to improve the website experience. Links used for analytics are processed to retain only common marketing parameters, and query parameters that appear to contain contact information are removed.
We may use sampled session replays to identify page usability issues. In analytics, form inputs are masked. We do not collect names, phone numbers, email addresses, company names, messages, chat content, or network request bodies, and we do not create identifiable analytics profiles. The website respects the browser Do Not Track setting.
Retention and protection
We retain relevant information only for as long as needed for the purposes described in this policy, to handle an enquiry, or to meet applicable requirements, and review whether continued retention is necessary as business needs change.
We use administrative and technical measures appropriate to website operations to help prevent unauthorized access, use, or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.
Third-party services and external links
Third-party services used for website analytics process corresponding anonymous analytics data only when they are enabled. This website may also link to third-party websites, platforms, or services; their content, availability, and privacy practices are managed by their respective operators under their own rules.
Your requests and choices
You may contact us to access, correct, or delete information you have submitted, or to ask questions about information processing. We will handle requests after verifying them and considering applicable requirements. You may also enable the browser Do Not Track setting to express a preference not to take part in related analytics.
Policy updates and contact
We may update this policy as website features or information-handling practices change. Updates will be published on this page. Please contact us with questions about this policy or personal-information processing.
To access, correct, or delete submitted information, please contact info@cleenu.com。