Terms of Use
cleenu.com is operated by CleenU Technology Co., Ltd. ("CleenU," "we," or "us"), No. 10 Enjiang North Road, Enping, Jiangmen, Guangdong, China. The website introduces CleenU home cleaning products, robot vacuum cleaning solution, wet wipes concentrate, and OEM/ODM cleaning product manufacturing services.
Please read these terms before using the website or sending an inquiry. They cover public website information and early business conversations. They do not replace a contract, purchase order, or other written document agreed for a specific project; if the two differ, the contract, order, or written document controls.
What website information covers
Product descriptions, use cases, articles, images, videos, and service information on this website help visitors understand our cleaning products and custom manufacturing options. They are not a guarantee for any particular device, floor material, type of soil, or operating environment.
To evaluate a specific use, tell us about the target product, device, or conditions. Formula direction and usage guidance can be tested and adjusted to your actual requirements.
Inquiries and project communications
Information you send through forms, live chat, WhatsApp, email, phone, or other channels is used to answer your inquiry and to discuss OEM/ODM, samples, packaging, production, or pricing. Our Privacy Policy explains how that information is handled. Please do not send trade secrets or other sensitive materials through a website form or live chat.
Pricing information and product descriptions on the website are not offers. Formula details, packaging, sample lead times, minimum order quantities, production schedules, documentation, pricing, payment, delivery, and quality requirements are governed by the written documents both parties later agree to.
Products, samples, and materials
Product specifications, packaging formats, colors, images, and use descriptions shown on the website may change with version, market, raw materials, packaging, or project requirements, and should be confirmed during project discussions.
Certifications, test data, performance statements, or scopes of use that both parties have not confirmed in writing are not formal commitments. Requirements for samples and production orders are governed by documents both parties have confirmed.
Safe product use
Use cleaning products as directed on the label, and spot-test on a small, hidden area before treating a larger surface. Do not mix different cleaners; in particular, never mix chlorine bleach products with acidic products. Store products out of reach of children and pets. Usage tips on this website are general guidance and do not replace the product label.
Intellectual property and trademarks
Unless otherwise stated, the text, images, logos, layouts, and other content on this website are protected by applicable law. Without written permission, they may not be copied, republished, used in commercial promotion, or used beyond normal browsing and fair quotation.
Robot vacuum brands and other third-party names or trademarks mentioned on this website belong to their respective owners and are used only to describe compatibility or use cases. CleenU is not affiliated with these brands.
If you believe content on this website affects your rights, send us the details and your contact information, and we will review the matter.
Acceptable use
When using the website, do not submit false information, impersonate others, or send content containing malicious code; do not access the website at a rate or in a way that disrupts its normal operation; do not bypass or attempt to break its security measures; and do not use it to send spam or for any unlawful purpose. Search engines and AI services that crawl, index, and cite public pages in line with robots.txt are not restricted by this section.
If these rules are broken, we may decline to respond, restrict access, and take action as permitted by law.
Third-party resources
The website may link to third-party websites, platforms, or services for additional information or contact channels. Those resources are run by their own operators, and we do not control their content, availability, or privacy practices.
Disclaimer and limitation of liability
We work to keep website information clear and current, but we do not guarantee that all content is always complete, accurate, fit for every purpose, or continuously available. Visitors should make decisions based on their own needs, local requirements, and actual conditions of use.
To the extent permitted by applicable law, CleenU is not liable for indirect, incidental, or consequential losses, or for the results of business decisions made in reliance on general website information. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, or any consumer rights you have under the laws where you live.
Governing law and disputes
These terms are governed by the laws of the People's Republic of China, excluding, for this purpose, the laws of the Hong Kong SAR, the Macao SAR, and Taiwan.
If a dispute arises from these terms or your use of the website, both parties will first try to resolve it through good-faith discussion. If that fails, either party may bring the dispute before the competent people's court where CleenU is located. If a project contract sets out different governing law or dispute terms, the contract controls.
Changes to these terms
We may update these terms as our website services and business communications change. Updated terms will be posted on this page with a new date at the top. By continuing to use the website after an update, you acknowledge and accept the updated terms to the extent permitted by applicable law.
Contact us
Questions about these terms or a project? Contact CleenU:
- Company
- CleenU Technology Co., Ltd.
- Address
- No. 10 Enjiang North Road, Enping, Jiangmen, Guangdong, China
- info@cleenu.com
- Phone / WhatsApp
- +86 13426860006